Fill in the returns information form
You will need to give a reason for the return/refund and the amount to be refunded. Depending upon the reasons you give, the form changes slightly, so you may need an online translator open in another tab. It is important to fill this in accurately; if the seller spots a problem, it will delay your returns process.
Generally, if you’re returning the item because it is faulty, the seller will pay for the return. If you’re returning the item because you no longer want it, you will usually have to pay for it to be posted back.